Refund policy

Returns & Exchanges

We accept returns and exchanges within 14 days of the delivery date. To be eligible, items must be;

  • Unworn and unwashed
  • In original condition with all tags attached
  • Free from any stains, scents, or damage

Items that do not meet these conditions will not be accepted and will be returned to the sender.

How to Return

  1. Email us at contact@rustleofficial.com with your order number and reason for return
  2. Our team will review and confirm your return request within 2–3 business days
  3. Pack your item securely and ship it back to our address
  4. Once received and inspected, your exchange or refund will be processed

Refunds

Approved refunds will be processed back to your original payment method within 5–7 business days of receiving the returned item. Please note that original shipping charges are non-refundable.

Exchanges

If you'd like a different size or colour, simply mention it in your return request email. Exchanges are subject to stock availability.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service as Rustle is not responsible for items lost in transit.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or discounted items
  • Items marked as final sale
  • Gift cards

Faulty or Incorrect Items

If you received a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at contact@rustleofficial.com with photos and your order number. In this case, Rustle will cover all return shipping costs and process a full refund or replacement at no charge.

For any questions, reach out to us at contact@rustleofficial.com — we're always happy to help.